Perhaps the largest call generator for the Core Team is for us to determine cause of a hard system crash that generates a Blue Screen and memory dump file. Commonly called a "Blue Screen of Death (BSOD)." The vast majority of these memory dumps could be analyzed by Administrators in just a few minutes using the latest debugging tools. These tools do most of the work for you, once they're set up. Kernel mode debugging is a pretty specialized skill, with experienced debuggers throwing around lots of imponderable terms. But it's really pretty simple and I'll point out the gaffe's you'll want to avoid as a beginner.
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